fs99 Privacy Policy — Your Data, Your Rights

fs99 ("we", "us", "the Platform") respects the privacy of all players and visitors who interact with the fs99 website. This Privacy Policy sets out in clear terms what data we collect, why we collect it, how long we retain it, who we may share it with, and what rights you have in relation to your personal information. This policy applies to all users who access the fs99 platform from Bangladesh or from any other location.

By registering an account with fs99, making a deposit, placing a wager, or simply browsing the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue your use of the platform and contact support if you wish to have your account and associated data removed.

When you interact with the fs99 platform, we may collect the following categories of personal information. We collect only what is necessary for the legitimate purposes described in this policy:

• Registration data: your mobile phone number, chosen username, and the password you create (stored in hashed, non-reversible form). We do not store your plain-text password at any point.
• Identity verification documents: where KYC checks are required, we may collect a copy of your government-issued photo identification (e.g. National ID card) and proof of ownership of the payment method used for deposits.
• Financial transaction data: deposit amounts, withdrawal requests, wallet identifiers (bKash, Nagad, Rocket, or Upay account numbers), and transaction timestamps. We do not store full payment credentials — only the reference information necessary to process and audit transactions.
• Gameplay and activity data: game sessions played, bet amounts, game results, bonus usage, and any wagers placed on sports events. This data is used for account management, dispute resolution, and responsible gaming monitoring.
• Technical and device data: IP address, device type, operating system, browser type and version, and session identifiers. This information is collected automatically when you access the platform and is used for security monitoring, fraud prevention, and platform performance analysis.

We do not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information unless specifically required by law or by an applicable regulatory obligation.

The personal information collected by fs99 is used strictly for the purposes listed below. We do not use your data for any purpose that contradicts this policy without first obtaining your explicit consent:

• Account creation and management: to register your account, verify your identity, process your deposits and withdrawals, and maintain your account in good standing throughout your time on the platform.
• Customer support: to respond to your queries, complaints, or responsible gaming requests. Support interactions may be recorded and retained for quality assurance and training purposes.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, money laundering, account abuse, and other prohibited conduct as defined in our Terms and Conditions.
• Responsible gaming compliance: to monitor player activity for signs of problem gambling behaviour, apply deposit limits and self-exclusion instructions, and fulfil our responsible gaming obligations.
• Platform improvement: to analyse aggregated, anonymised usage data in order to improve site performance, optimise game selection, and enhance the overall player experience. Individual player data is never used in a form that identifies you personally for this purpose.
• Legal and regulatory compliance: to retain transaction records and player data for the minimum periods required by applicable law, to respond to lawful requests from regulatory authorities, and to enforce our Terms and Conditions.

fs99 processes your personal data only where a lawful basis for doing so exists. The primary legal bases on which we rely are:

• Contractual necessity: processing your registration data and transaction data is necessary to fulfil our contract with you — i.e., to operate your account and enable you to play games and place wagers on the platform.
• Legal obligation: retaining transaction records, conducting KYC identity checks, and cooperating with anti-money laundering (AML) and counter-terrorism financing (CTF) obligations under applicable law.
• Legitimate interests: fraud prevention, security monitoring, platform performance analysis, and ensuring the integrity of games and wagers — provided these interests are not overridden by your own data protection rights.
• Consent: where we send you promotional communications (e.g. bonus offers, seasonal promotions), we do so only where you have given your explicit consent. You may withdraw this consent at any time by contacting support.

fs99 does not sell your personal data. We may share your information with third parties only in the following limited and controlled circumstances:

• Payment processing partners: we share the minimum necessary transaction reference data with your chosen payment provider (bKash, Nagad, Rocket, or Upay) to facilitate deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Game software providers: your anonymised session and gameplay data may be shared with licensed game providers (such as Pragmatic Play, Evolution Gaming, or Spribe) for the purpose of game integrity auditing and RNG certification. No personally identifiable information is shared with game studios.
• Legal and regulatory authorities: we may disclose your personal data to law enforcement agencies, regulatory bodies, or courts if required to do so by applicable law, by valid legal process (such as a court order or subpoena), or to protect the rights, property, or safety of fs99 or its players.
• Business transfers: if fs99 undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and your rights under this policy will continue to apply.

In all cases where personal data is shared with a third party, fs99 takes reasonable steps to ensure that the recipient handles the data securely and in accordance with standards no less protective than those set out in this Privacy Policy.

fs99 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to maintain your active account, and to comply with our legal obligations. The following general retention periods apply: active account data is retained for the duration of your account's active status plus a minimum of five years following account closure; financial transaction records are retained for a minimum of five years from the date of each transaction in order to comply with anti-money laundering record-keeping requirements; KYC identity documents are retained for a minimum of five years from the date of the last transaction on the account.

When your personal data is no longer required for any legitimate purpose and the applicable retention period has expired, fs99 will securely delete or anonymise it. If you request deletion of your account before the minimum retention period has elapsed, we will close your account and restrict active processing of your data, but will retain the minimum records required by law until the applicable period expires.

fs99 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device when you visit the fs99 website. The following categories of cookies are used:

• Strictly necessary cookies: these are essential for the platform to function. They enable session management, maintain your logged-in state, and ensure that security checks operate correctly. These cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies: we use anonymised analytics data to understand how players navigate the platform, which pages are most visited, and where technical issues may be occurring. This data is collected in aggregate and does not identify individual users.
• Preference cookies: these store your platform preferences such as language settings and display options so that the platform remembers your choices between sessions. You may clear these cookies at any time through your browser settings.

You can control or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies may impair your ability to log in or use certain features of the fs99 platform. fs99 does not use advertising cookies, retargeting pixels, or third-party social media tracking scripts on its pages.

As a player using the fs99 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe and in any case within 30 days of receipt:

• Right of access: you may request a copy of all personal data that fs99 holds about you. We will provide this in a commonly used electronic format within 30 days.
• Right to rectification: if any personal data held on your account is inaccurate or incomplete, you may request that we correct or supplement it at any time.
• Right to erasure: subject to our legal data retention obligations, you may request that we delete your personal data. Where deletion is not possible due to a legal obligation, we will restrict processing to the minimum required by law.
• Right to restrict processing: you may ask us to pause the processing of your personal data in certain circumstances — for example, while a dispute about its accuracy is being resolved.
• Right to withdraw consent: where we process your personal data based on your consent (e.g. for marketing communications), you may withdraw that consent at any time by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

fs99 will not charge a fee for handling any data rights request. If a request is manifestly unfounded or excessive, we reserve the right to decline it or charge a reasonable administrative fee, which we will notify you of before proceeding. In all cases, we will inform you of the outcome of your request in writing.

fs99 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include industry-standard SSL/TLS encryption for all data in transit, encrypted storage for sensitive account data, access controls limiting data access to authorised personnel only, regular security assessments of platform infrastructure, and monitoring systems designed to detect and respond to suspicious activity in real time.

While fs99 takes data security seriously and maintains appropriate safeguards, no method of electronic transmission or storage is completely secure. In the unlikely event of a data breach that poses a risk to your rights, fs99 will notify affected players promptly and take immediate steps to contain and investigate the incident.

fs99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the structure of the platform. The date of the most recent revision is shown at the top of this page. We encourage you to review this policy periodically. Where changes are material — for example, where we introduce a new category of data collection or a new purpose for which existing data will be used — we will notify registered players directly where reasonably practicable before the change takes effect. Your continued use of the fs99 platform after any policy update constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fs99 handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 48 hours. For data deletion or data access requests, we will confirm receipt within 5 business days and complete the request within 30 days.

Email: [email protected]