Play Responsibly at fs99 — Your Wellbeing Comes First

At fs99, we believe that gambling is a form of entertainment — and like all entertainment, it works best when it is kept in its proper place. The vast majority of players who use fs99 enjoy cricket betting, live casino, and slots as a leisure activity without any lasting negative impact. However, we also recognise that for a small number of people, gambling can become problematic. When that happens, the consequences can affect finances, relationships, and mental health in serious ways.

That is why fs99 makes responsible gaming a central pillar of how we operate — not an afterthought. We have built practical tools directly into the platform, and we encourage every player to use them as part of a healthy approach to gaming. This page explains those tools in detail, describes the warning signs of problem gambling, and tells you exactly how to get help if you or someone you know needs it.

The fs99 platform is strictly for adults aged 21 and above. This is not simply a legal requirement — it reflects our genuine commitment to protecting young people from the potential harms associated with gambling. Underage gambling is prohibited without exception. We reserve the right to request identity verification from any player at any time, and any account found to belong to a person under the age of 21 will be closed immediately, with all funds held pending review.

If you are a parent or guardian and you are concerned that a minor in your household may have accessed the fs99 platform, please contact our support team immediately at [email protected]. We will investigate the matter promptly and take all necessary steps to secure the account and, where required, return any deposits made. We also strongly recommend using parental control software on shared devices to prevent underage access to online gambling sites.

fs99 provides the following practical tools that you can apply to your account at any time. All tools are available by contacting support at [email protected]. Responsible gaming requests are treated with the highest priority and processed as quickly as possible.

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following questions can help you reflect honestly on your current relationship with gambling. If you answer "yes" to two or more of these questions, we strongly encourage you to use our responsible gaming tools or contact our support team.

If your answers suggest that gambling is becoming a problem, please do not wait — reach out to our support team now at [email protected]. Seeking help is a sign of strength, not weakness. You can also use our cooling-off or self-exclusion tools immediately by contacting support.

• Set a budget before you start playing and stick to it. Treat your gaming budget as entertainment spending — money you are comfortable parting with, not money you need for essentials like rent, food, or bills.
• Never chase losses. If you have had a losing session, accept the result and step away. Chasing losses by depositing more to try to recover what you have lost is one of the most common routes into problem gambling.
• Take regular breaks. It is easy to lose track of time when you are engaged in a game. Set a timer or use the session time limit tool to remind yourself to step away and take a break at regular intervals.
• Do not gamble when you are emotionally distressed, drunk, or under the influence of any substance. Decision-making is impaired in these states, and gambling under these conditions significantly increases the risk of making poor choices that you may regret.
• Keep gambling in perspective as one of many leisure activities. Healthy gaming sits alongside other hobbies and social activities, not as a replacement for them. If you find that gambling is your primary or only leisure pursuit, that is worth reflecting on.
• Be honest with yourself about the outcomes of your sessions. Review your account transaction history periodically to see an accurate picture of your net gaming result over time. Selective memory about wins and losses can distort your perception of how gambling is actually affecting your finances.
• Talk to someone you trust if gambling is starting to cause stress. Opening up to a friend, family member, or professional counsellor can provide perspective and practical support. You do not need to face this alone, and there is no shame in seeking help early.

If you share a device with children or teenagers, it is important to take steps to prevent them from accessing online gambling platforms. We recommend installing parental control or content-filtering software on any shared device. Many internet service providers in Bangladesh also offer family-safe browsing options that can be activated at the network level, blocking access to gambling sites for all devices on your connection.

Additionally, always log out of your fs99 account when you have finished playing, particularly on shared or family devices. Do not save your account password on any device that may be accessed by a minor. If you believe a minor has accessed your account, change your password immediately and contact our support team.

If you feel that gambling is becoming a problem for you — or if you are concerned about someone else — please do not hesitate to reach out. Our support team is available to help you activate any responsible gaming tool on your account, including immediate cooling-off periods and permanent self-exclusion. We take every responsible gaming request seriously and handle them with complete confidentiality. There is no judgment here — only support.